Last updated: August 16, 2026

We want you to feel confident when purchasing from Toast’s Vintage Finds. This policy explains your right to withdraw from an online purchase, how returns work and how refunds are processed.

Statutory Right of Withdrawal

If you are a consumer and purchase an item through our website or otherwise at a distance, you generally have the legal right to withdraw from the purchase without giving a reason.

For goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

If an order consists of multiple goods delivered separately, the period generally starts after receipt of the final item.

You may also exercise your right of withdrawal before the item has been delivered or collected.

The statutory right of withdrawal also applies to vintage, second-hand and discounted items unless a specific statutory exception applies.

How to Withdraw

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You can do this by:

• Using the online withdrawal function available on our website;

• Emailing arjen@toastsvintage.com; or

• Using the Model Withdrawal Form included below.

You are not required to give a reason.

When contacting us, please provide sufficient information to identify your order, preferably your name and order number.

If you use our online withdrawal function, you will receive confirmation that your withdrawal has been received.

Returning an Item

After notifying us that you are withdrawing from the purchase, you must return or hand over the item within 14 days.

Please contact us before arranging the return so that we can provide the correct return instructions and coordinate the return of larger pieces.

Items must be returned complete, including any accessories supplied with them.

You may inspect and handle an item to the extent reasonably necessary to establish its nature, characteristics and condition.

You may be liable for any diminished value resulting from handling or use beyond what is reasonably necessary for this purpose.

Please package items appropriately for return transport. Damage caused by inadequate return packaging may result in diminished value for which you may be responsible.

Return Transport Costs

Unless the return is required because we supplied an incorrect item or because the item does not conform to the agreement, the direct cost of returning the item is borne by the customer.

Many pieces sold by Toast’s Vintage Finds are furniture or other large items that cannot normally be returned by standard parcel post.

Transport for these items is quoted separately based on the item, destination and transport requirements.

As an indication, customers should expect the cost of returning such an item to be approximately comparable to the original delivery cost quoted for that order. Actual return costs may differ depending on the collection location, transport provider and circumstances at the time of return.

Customers are free to arrange suitable return transport themselves. Alternatively, they may contact us for assistance in obtaining a return transport quote.

Any return transport arranged by us at the customer’s request will be communicated and agreed before the transport is booked.

Refunds

If you validly withdraw from the entire purchase, we will reimburse the payments received from you in relation to that purchase, including the cost of our least expensive standard delivery option where applicable.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to reimburse the additional cost.

We will make the refund without undue delay and no later than 14 days after being informed of your decision to withdraw.

For goods, we may withhold reimbursement until we have received the item back or until you provide evidence that you have returned it, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase unless another method is expressly agreed. You will not be charged a fee for the refund itself.

Damaged or Incorrect Deliveries

If an item arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Where possible, include clear photographs of:

• The item;

• The damage;

• The packaging; and

• Any visible damage to the packaging.

This helps us assess what happened and, where relevant, raise the issue with the transport provider.

Reporting transport damage promptly helps us resolve the matter but does not remove any statutory rights you may have.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply where a specific legal exception applies.

This may include, for example, goods that have been made to the customer’s specifications or clearly personalised.

An item is not excluded from the statutory right of withdrawal merely because it is vintage, second-hand, discounted or on sale.

Where an exception applies to a particular product or service, this will be communicated before purchase where required.

Showroom Purchases

An item that is viewed and purchased in person at our showroom is not a distance purchase and does not carry the statutory 14-day right of withdrawal applicable to online purchases.

However, an order that was concluded online remains a distance purchase when the customer subsequently collects it from the showroom.

For an online collection order, the statutory withdrawal period generally begins when the customer, or a designated third party other than the carrier, physically receives the item.

Collection & Storage

Items purchased for collection must be collected within 14 days after we notify you that the item is ready for collection, unless otherwise agreed in writing.

We are happy to store your purchase free of charge during this standard collection period.

If you need a longer storage period, please contact us before purchasing. Extended storage may be possible by prior written agreement depending on the item, available space and requested period.

Agreeing to a later collection date or extended storage period does not remove or restrict a statutory right of withdrawal applicable to an online or other distance purchase.

In the event of a relocation, change of premises, or other circumstances requiring us to vacate or cease using our current premises, an agreed extended storage period may need to be shortened. We will notify you as soon as reasonably possible and provide a reasonable period in which to collect the item or arrange alternative transport.

Items cannot be stored indefinitely. If an item remains uncollected beyond the agreed period, we may provide a reasonable final period in which collection or delivery must be arranged and may thereafter take any further steps available under applicable law.

Model Withdrawal Form

You may use this form to withdraw from a distance purchase, but its use is not mandatory.

To: Toast’s Vintage Finds
Email: arjen@toastsvintage.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Name of consumer:

Address of consumer:

Date:

Signature of consumer (only if this form is submitted on paper):

Questions

If you have questions about a return or your right of withdrawal, please contact:

Toast’s Vintage Finds
Email: arjen@toastsvintage.com